On the performance of workflow processes with distributed actors: does place matter?

Authors:
Hajo A. Reijers;Minseok Song;Byungduk Jeong
Affiliations:
Department of Technology Management, Eindhoven University of Technology, Eindhoven, The Netherlands;Department of Technology Management, Eindhoven University of Technology, Eindhoven, The Netherlands;Department of Technology Management, Eindhoven University of Technology, Eindhoven, The Netherlands and Department of Industrial Engineering, Korea Advanced Institute of Science and Technology, So ...
Venue:
BPM'07 Proceedings of the 5th international conference on Business process management
Year:
2007

Citing 15
Cited 1

An overview of workflow management: from process modeling to workflow automation infrastructure

Distributed and Parallel Databases - Special issue on software support for work flow management
Workflow handbook 1997

Workflow handbook 1997
Supporting virtual team collaboration: the TeamSCOPE system

GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Workflow management: models, methods, and systems

Workflow management: models, methods, and systems
Database Support for Workflow Management: The Wide Project

Database Support for Workflow Management: The Wide Project
Tactical Approaches for Alleviating Distance in Global Software Development

IEEE Software
Evaluating the Quantitative Effects of Workflow Systems Based on Real Cases

HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Workflow mining with InWoLvE

Computers in Industry - Special issue: Process/workflow mining
Workflow Mining: Discovering Process Models from Event Logs

IEEE Transactions on Knowledge and Data Engineering
Process Aware Information Systems: Bridging People and Software Through Process Technology

Process Aware Information Systems: Bridging People and Software Through Process Technology
Discovering Social Networks from Event Logs

Computer Supported Cooperative Work
The Metamorphoses of Workflow Projects in their Early Stages

Computer Supported Cooperative Work
Improving the communicational effectiveness of virtual organizations through workflow automation

International Journal of Electronic Commerce - Special section: Information technology and the virtual organization
The prom framework: a new era in process mining tool support

ICATPN'05 Proceedings of the 26th international conference on Applications and Theory of Petri Nets
The effectiveness of workflow management systems: Predictions and lessons learned

International Journal of Information Management: The Journal for Information Professionals

A Collaboration and Productiveness Analysis of the BPM Community

BPM '09 Proceedings of the 7th International Conference on Business Process Management

Quantified Score

Hi-index	0.00

Visualization

Abstract

Current workflow technology offers rich features to manageand enact business processes. In principle, the technology enables actorsto cooperate in the execution of business processes regardless of theirgeographical location. Furthermore, the technology is considered as anefficient means to reduce processing times. In this paper, we evaluatethe effects on the performance of a workflow process in an organizationalsetting where actors are geographically distributed. The studied processis exceptional, because equivalent tasks can be performed at differentlocations. We have analyzed a large workflow process log with state-of-the art mining tools associated with the ProM framework. Our analysis leadsto the conclusion that there is a positive effect on process performancewhen workflow actors are geographically close.