Workflow management versus case handling: results from a controlled software experiment
Proceedings of the 2008 ACM symposium on Applied computing
Analysis of a collaborative workflow process with distributed actors
Information Systems Frontiers
The Declarative Approach to Business Process Execution: An Empirical Test
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
Science of Computer Programming
On the performance of workflow processes with distributed actors: does place matter?
BPM'07 Proceedings of the 5th international conference on Business process management
The effectiveness of workflow management systems: Predictions and lessons learned
International Journal of Information Management: The Journal for Information Professionals
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Workflow methodologies are attracting attention as a promising method of implementing Business Process Reengineering (or BPR). The effects of introducing a workflow system include improved work efficiency, reduced processing time (that is, turnaround time), standardized business processes, and paperless processing. However, no concrete methodology for quantitatively evaluating these effects has been established.In this paper, by analyzing some examples of introducing workflow systems, we extracted the factors that influence the effects, and we used quantification theory type I to create a mathematical model for predicting the rate of reduction of processing time as an effect of introducing a workflow system. As a result, we extracted (1) the process improvement and (2) business process classification before the introduction of the workflow system as the factors that influence the effects. As a predictive model, multiple correlation coefficient R is 0.932, showing that the two factors have a considerable influence.