Support for workflows in a ministerial environment
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Workflow handbook 1997
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
A Data Warehouse for Workflow Logs
EDCIS '02 Proceedings of the First International Conference on Engineering and Deployment of Cooperative Information Systems
The Effects of Workflow Systems on Organizations: A Qualitative Study
Business Process Management, Models, Techniques, and Empirical Studies
Business process reengineering and workflow automation: a technology transfer experience
Journal of Systems and Software
Evaluating the Quantitative Effects of Workflow Systems Based on Real Cases
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Experiences in Introducing Workflow Management in a Large Insurance Group
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 9 - Volume 9
Workflow mining: a survey of issues and approaches
Data & Knowledge Engineering
Process mining: a research agenda
Computers in Industry - Special issue: Process/workflow mining
Workflow Management: Models, Methods, and Systems
Workflow Management: Models, Methods, and Systems
Workflow Mining: Discovering Process Models from Event Logs
IEEE Transactions on Knowledge and Data Engineering
The Metamorphoses of Workflow Projects in their Early Stages
Computer Supported Cooperative Work
ExSpect 6.4: an executable specification tool for hierarchical colored Petri nets
ICATPN'00 Proceedings of the 21st international conference on Application and theory of petri nets
Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
Business process mining: An industrial application
Information Systems
Workflow management versus case handling: results from a controlled software experiment
Proceedings of the 2008 ACM symposium on Applied computing
Assessment of process improvement from organizational change
Information and Management
Data & Knowledge Engineering
On Modeling and Analyzing Cost Factors in Information Systems Engineering
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Evaluation Patterns for Analyzing the Costs of Enterprise Information Systems
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
The Declarative Approach to Business Process Execution: An Empirical Test
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
Science of Computer Programming
Analyzing the dynamic cost factors of process-aware information systems: a model-based approach
CAiSE'07 Proceedings of the 19th international conference on Advanced information systems engineering
On the performance of workflow processes with distributed actors: does place matter?
BPM'07 Proceedings of the 5th international conference on Business process management
Modeling requirements for value configuration design
BPM'07 Proceedings of the 2007 international conference on Business process management
Journal of Biomedical Informatics
Translating shared state based ebXML BPSS models to WS-BPEL
International Journal of Business Intelligence and Data Mining
Business process performance prediction on a tracked simulation model
Proceedings of the 3rd International Workshop on Principles of Engineering Service-Oriented Systems
What BPM technology can do for healthcare process support
AIME'11 Proceedings of the 13th conference on Artificial intelligence in medicine
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
Planning of business process execution in Business Process Management environments
Information Sciences: an International Journal
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Workflow management systems are widely used and reputable to improve organizational performance. The extent of this effect in practice, however, is not investigated in a quantitative, systematic manner. In this paper, the preliminary results are reported from a longitudinal, multi-case study into the effectiveness of workflow management technology. Business process improvement is measured in terms of lead time, service time, wait time, and resource utilization. Significant improvement of these parameters is predicted for almost all of the 16 investigated business processes from the six Dutch organizations participating in this study. In addition, this paper includes lessons learned with respect to the simulation of administrative business processes, data gathering for performance measurement, the nature of administrative business processes, and workflow management implementation projects.