Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Distributed Artificial Intelligence (Vol. 2)
From system descriptions to scripts for action
Design at work
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Communications of the ACM
The politics of design: representing work
Communications of the ACM
Dynamic change within workflow systems
COCS '95 Proceedings of conference on Organizational computing systems
COCS '95 Proceedings of conference on Organizational computing systems
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Support for workflows in a ministerial environment
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Anecdote: a multimedia storyboarding system with seamless authoring support
MULTIMEDIA '96 Proceedings of the fourth ACM international conference on Multimedia
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Recognising “success” and “failure”: evaluating groupware in a commercial context
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Communications of the ACM
Workflow Systems: Occasions for Success and Failure
Computer Supported Cooperative Work
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
Proceedings of the Sixth European conference on Computer supported cooperative work
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Interaction as a framework for flexible workflow modelling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Beyond workflow management: product-driven case handling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Architecture of Integrated Information Systems: Foundations of Enterprise Modelling
Architecture of Integrated Information Systems: Foundations of Enterprise Modelling
Inheritance of workflows: an approach to tackling problems related to change
Theoretical Computer Science
Graphical Entity Relationship Models: Towards a More User Understandable Representation of Data
ER '96 Proceedings of the 15th International Conference on Conceptual Modeling
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Analysis of a collaborative workflow process with distributed actors
Information Systems Frontiers
The Dynamics of Material Artifacts in Collaborative Research Teams
Computer Supported Cooperative Work
On the performance of workflow processes with distributed actors: does place matter?
BPM'07 Proceedings of the 5th international conference on Business process management
A dynamic workflow management system for coordination of cooperative activities
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
The effectiveness of workflow management systems: Predictions and lessons learned
International Journal of Information Management: The Journal for Information Professionals
Normal users cooperating on process models: is it possible at all?
CRIWG'12 Proceedings of the 18th international conference on Collaboration and Technology
Anyone can use Models: Potentials, Requirements and Support for Non-Expert Model Interaction
International Journal of e-Collaboration
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Empirical studies on workflow usually focus on systems which have already been introduced and on the problems which occur with these systems if exceptional cases differ from the regular business processes. This study focuses on the problems that occur in the early stages of projects intended to introduce workflow systems but which do not inevitably succeed. In most cases the companies under investigation eventually introduced other types of software, or the business processes were merely analysed and improved but not automated during the project. We explain this phenomenon by referring to Orlikowski's concept of metamorphoses which analysed organizational change under conditions of groupware usage. A number of empirical details in our study of seven companies during a 4-year period can be related to this concept as well as to literature on workflow. In our ex-post study of the workflow projects we concluded that paradoxically starting with a workflow project might be an appropriate way of introducing improvement in cooperation and coordination without using workflow management technology and that concepts for flexible workflow technology are of minor relevance for this improvement.