Electronic mail and weak ties in organizations
Office Technology and People - Computer-Supported Cooperative Work
Groupware: some issues and experiences
Communications of the ACM
The temporal logic of reactive and concurrent systems
The temporal logic of reactive and concurrent systems
Commentary on Suchman article and Winograd response
Computer Supported Cooperative Work
Discovering models of software processes from event-based data
ACM Transactions on Software Engineering and Methodology (TOSEM)
Production workflow: concepts and techniques
Production workflow: concepts and techniques
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
Computer Supported Social Networking For Augmenting Cooperation
Computer Supported Cooperative Work
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Work rhythms: analyzing visualizations of awareness histories of distributed groups
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Mining Process Models from Workflow Logs
EDBT '98 Proceedings of the 6th International Conference on Extending Database Technology: Advances in Database Technology
Improving Business Process Quality through Exception Understanding, Prediction, and Prevention
Proceedings of the 27th International Conference on Very Large Data Bases
Discovering Workflow Performance Models from Timed Logs
EDCIS '02 Proceedings of the First International Conference on Engineering and Deployment of Cooperative Information Systems
Workflow-Based Process Monitoring and Controlling ¾ Technical and Organizational Issues
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance
Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance
Workflow mining: a survey of issues and approaches
Data & Knowledge Engineering
Wallop: Designing Social Software for Co-Located Social Networks
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 - Volume 4
Workflow Management: Models, Methods, and Systems
Workflow Management: Models, Methods, and Systems
Social and temporal structures in everyday collaboration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Workflow Mining: Discovering Process Models from Event Logs
IEEE Transactions on Knowledge and Data Engineering
Rediscovering workflow models from event-based data using little thumb
Integrated Computer-Aided Engineering
VLDB '02 Proceedings of the 28th international conference on Very Large Data Bases
Business process mining: An industrial application
Information Systems
A machine learning approach to semi-automating workflow staff assignment
Proceedings of the 2007 ACM symposium on Applied computing
A semi-automatic approach for workflow staff assignment
Computers in Industry
Discovering protocols and organizational structures in workflows
NOTERE '08 Proceedings of the 8th international conference on New technologies in distributed systems
Towards comprehensive support for organizational mining
Decision Support Systems
Information Systems
Process Mining towards Semantics
Advances in Web Semantics I
Classification and evaluation of timed running schemas for workflow based on process mining
Journal of Systems and Software
Process-Aware Information Systems: Lessons to Be Learned from Process Mining
Transactions on Petri Nets and Other Models of Concurrency II
An initial approach to mining multiple perspectives of a business process
The Fifth Richard Tapia Celebration of Diversity in Computing Conference: Intellect, Initiatives, Insight, and Innovations
Analysis of a collaborative workflow process with distributed actors
Information Systems Frontiers
A Collaboration and Productiveness Analysis of the BPM Community
BPM '09 Proceedings of the 7th International Conference on Business Process Management
Process mining framework for software processes
ICSP'07 Proceedings of the 2007 international conference on Software process
ProM 4.0: comprehensive support for real process analysis
ICATPN'07 Proceedings of the 28th international conference on Applications and theory of Petri nets and other models of concurrency
On the performance of workflow processes with distributed actors: does place matter?
BPM'07 Proceedings of the 5th international conference on Business process management
Process mining as first-order classification learning on logs with negative events
BPM'07 Proceedings of the 2007 international conference on Business process management
Proceedings of the 16th ACM SIGKDD international conference on Knowledge discovery and data mining
Applying process mining in SOA environments
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
Analyzing collaboration in software development processes through social networks
ISoLA'10 Proceedings of the 4th international conference on Leveraging applications of formal methods, verification, and validation - Volume Part I
Modelling collaboration using complex networks
Information Sciences: an International Journal
Geovisual evaluation of public participation in decision making: The grapevine
Journal of Visual Languages and Computing
Discovery and analysis of e-mail-driven business processes
Information Systems
Web Site Community Analysis Based on Suffix Tree and Clustering Algorithm
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
Resource behavior measure and application in business process management
Expert Systems with Applications: An International Journal
Change mining in adaptive process management systems
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
Reality mining via process mining
AIC'10/BEBI'10 Proceedings of the 10th WSEAS international conference on applied informatics and communications, and 3rd WSEAS international conference on Biomedical electronics and biomedical informatics
Using dynamic fuzzy ontologies to understand creative environments
FQAS'06 Proceedings of the 7th international conference on Flexible Query Answering Systems
A Study of Quality and Accuracy Trade-offs in Process Mining
INFORMS Journal on Computing
Mining the role-oriented process models based on genetic algorithm
ICSI'12 Proceedings of the Third international conference on Advances in Swarm Intelligence - Volume Part I
Mining event logs to support workflow resource allocation
Knowledge-Based Systems
What makes a good process model?
Software and Systems Modeling (SoSyM)
Workflow knowledge sharing through social networks
PKAW'12 Proceedings of the 12th Pacific Rim conference on Knowledge Management and Acquisition for Intelligent Systems
An exploratory study on collaboration understanding in software development social networks
CRIWG'12 Proceedings of the 18th international conference on Collaboration and Technology
Left-Right oscillate algorithm for community detection used in e-learning system
CISIM'12 Proceedings of the 11th IFIP TC 8 international conference on Computer Information Systems and Industrial Management
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
Staying in the loop: structure and dynamics of Wikipedia's breaking news collaborations
Proceedings of the Eighth Annual International Symposium on Wikis and Open Collaboration
Understanding process behaviours in a large insurance company in Australia: a case study
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
Monitoring care processes in the gynecologic oncology department
Computers in Biology and Medicine
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Process mining techniques allow for the discovery of knowledge based on so-called "event logs", i.e., a log recording the execution of activities in some business process. Many information systems provide such logs, e.g., most WFM, ERP, CRM, SCM, and B2B systems record transactions in a systematic way. Process mining techniques typically focus on performance and control-flow issues. However, event logs typically also log the performer, e.g., the person initiating or completing some activity. This paper focuses on mining social networks using this information. For example, it is possible to build a social network based on the hand-over of work from one performer to the next. By combining concepts from workflow management and social network analysis, it is possible to discover and analyze social networks. This paper defines metrics, presents a tool, and applies these to a real event log within the setting of a large Dutch organization.