A semi-automatic approach for workflow staff assignment

  • Authors:
  • Yingbo Liu;Jianmin Wang;Yun Yang;Jiaguang Sun

  • Affiliations:
  • Department of Computer Science, Tsinghua University, Beijing 100084, China and School of Software, Tsinghua University, Beijing 100084, China;School of Software, Tsinghua University, Beijing 100084, China and Key Laboratory for Information System Security, Ministry of Education, China and Tsinghua National Laboratory for Information Sci ...;Swinburne CITR-Centre for Information Technology Research, Faculty of ICT, Swinburne University of Technology, Australia;School of Software, Tsinghua University, Beijing 100084, China and Key Laboratory for Information System Security, Ministry of Education, China and Tsinghua National Laboratory for Information Sci ...

  • Venue:
  • Computers in Industry
  • Year:
  • 2008

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Abstract

Staff assignment is of great importance for workflow management systems. In many workflow applications, staff assignment is still performed manually. In this paper, we present a semi-automatic approach intended to reduce the number of manual staff assignment. Our approach applies a machine learning algorithm to the workflow event log to learn various kinds of activities that each actor undertakes. When staff assignment is needed, the classifiers generated by the machine learning technique suggest a suitable actor to undertake the specified activities. With experiments on three enterprises, our approach achieved a fairly accurate recommendation.