Resource behavior measure and application in business process management

Authors:
Zhengxing Huang;Xudong Lu;Huilong Duan
Affiliations:
College of Biomedical Engineering and Instrument Science of Zhejiang University, The Key Laboratory of Biomedical Engineering, Ministry of Education, China;College of Biomedical Engineering and Instrument Science of Zhejiang University, The Key Laboratory of Biomedical Engineering, Ministry of Education, China;College of Biomedical Engineering and Instrument Science of Zhejiang University, The Key Laboratory of Biomedical Engineering, Ministry of Education, China
Venue:
Expert Systems with Applications: An International Journal
Year:
2012

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Abstract

Efficient resource behavior measure in business process management is a real and challenging problem. It reflects the actual situations in business process execution from resource perspective and is highly relevant for the business process performance. This paper presents an approach of measuring resource behavior from four important perspectives, i.e., preference, availability, competence and cooperation, based on process mining. Furthermore, this paper shows how business process management can benefit from resource behavior measure. In particular, four applications are addressed to demonstrate the applicability of resource behavior measure in business process management. The presented approach is evaluated based on a proof-of-concept implementation and its application to a real case form health-care. The results show that the proposed approach is possible to improve current state of business process management.