The transfer of cognitive skill
The transfer of cognitive skill
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Creating a knowledge management architecture for business process change
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
The process recombinator: a tool for generating new business process ideas
ICIS '99 Proceedings of the 20th international conference on Information Systems
ACM Transactions on Information Systems (TOIS)
Business Process Modelling
Process Knowledge Management with Traceability
IEEE Software
Representing and Maintaining Process Knowledge for Large-Scale Systems Development
IEEE Expert: Intelligent Systems and Their Applications
Business Process Knowledge Modelling: Method and Tool
DEXA '02 Proceedings of the 13th International Workshop on Database and Expert Systems Applications
An XML-based process definition language for integrated process management
Computers in Industry
On Managerial Incentives for Process Knowledge Capture and Use
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 3 - Volume 3
Organizing Business Knowledge: The MIT Process Handbook
Organizing Business Knowledge: The MIT Process Handbook
Modelling business processes and enterprise activities at the knowledge level
Artificial Intelligence for Engineering Design, Analysis and Manufacturing
Strategies for business process reengineering: evidence from field studies
Journal of Management Information Systems - Special section: Toward a theory of business process change management
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
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Research in the area of business process redesign has traditionally focused on performance metrics for measuring process change. However, from the perspective of an employee performing the business process, such measurements are inadequate because they fail to account for the knowledge change required for the employee to perform the new process. This paper explores process redesign from a knowledge perspective. We introduce the concept of a knowledge gap when a process is redesigned and, using theories of learning transfer, identify several process knowledge elements. A framework incorporating these knowledge elements can be used to assess knowledge change during process redesign. We illustrate the use of this framework in a case study, the process redesign at Campus Health department of a large public university.