Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Customer-developer links in software development
Communications of the ACM
From the social to the systematic
Computer Supported Cooperative Work - Special issue on studies of cooperative design
Computer supported collaborative working: challenging perspectives on work and technology
Information technology and organizational transformation
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Extreme programming explained: embrace change
Extreme programming explained: embrace change
Accumulating and Coordinating: Occasions for Information Technologies in Medical Work
Computer Supported Cooperative Work
Designing Work Oriented Infrastructures
Computer Supported Cooperative Work
A Patchwork Planet Integration and Cooperation in Hospitals
Computer Supported Cooperative Work
Co-realisation: towards a principled synthesis of ethnomethodology and participatory design
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Agile Project Management With Scrum
Agile Project Management With Scrum
Seamless Integration: Standardisation across Multiple Local Settings
Computer Supported Cooperative Work
Computer Supported Cooperative Work
Permutations of cooperative work practices: a study of two oncology clinics
Proceedings of the 2007 international ACM conference on Supporting group work
Lightweight methods in heavyweight organizations
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
The Role of Integration in Health-Based Information Infrastructures
Computer Supported Cooperative Work
Computer Supported Cooperative Work
A decade of agile methodologies: Towards explaining agile software development
Journal of Systems and Software
Scaling of HIS in a global context: Same, same, but different
Information and Organization
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
From Artefacts to Infrastructures
Computer Supported Cooperative Work
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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The aim of this paper is to contribute to strategies applicable to vendors who want to move their locally designed and highly integrated systems to a larger market. A further aim is to explore how such systems developed for a local practice, and tightly integrated with the existing infrastructure, can be adapted to a larger market. We analyse the socio-technical mechanisms in play, the roles that the vendor and the users have in order to facilitate this, and the delicate interplay in relation to the other vendors. The analysis draws on the CSCW field, notions of generification of packaged software products, and boundary work. We argue that this process involves boundary work in relation to the installed base, as well as to other vendors and users. We also argue that the roles of the actors involved change during this process. The case described in this paper is the evolution of a system in which general practitioners can order laboratory services from the hospital electronically. The system integrates the general practitioners' information systems with the laboratory information system in the hospital. The development of the system started out in close cooperation with one customer, but as it evolved more customers bought the system. The system has been designed in an iterative and evolutionary way using agile development methods.