Evaluating teamwork support in tabletop groupware applications using collaboration usability analysis

  • Authors:
  • David Pinelle;Carl Gutwin

  • Affiliations:
  • University of Nevada Las Vegas, School of Computer Science, 4505 Maryland Parkway, 89154-4019, Las Vegas, NV, USA;University of Saskatchewan, Department of Computer Science, 176 Thorvaldson Building, 110 Science Place, S7N 5C9, Saskatoon, SK, Canada

  • Venue:
  • Personal and Ubiquitous Computing - Special Issue: User-centred design and evaluation of ubiquitous groupware
  • Year:
  • 2008

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Abstract

Tabletop groupware systems have natural advantages for collaboration, but they present a challenge for application designers because shared work and interaction progress in different ways than in desktop systems. As a result, tabletop systems still have problems with usability. We have developed a usability evaluation technique, T-CUA, that focuses attention on teamwork issues and that can help designers determine whether prototypes provide adequate support for the basic actions and interactions that are fundamental to table-based collaboration. We compared T-CUA with expert review in a user study where 12 evaluators assessed an early tabletop prototype using one of the two evaluation methods. The group using T-CUA found more teamwork problems and found problems in more areas than those using expert review; in addition, participants found T-CUA to be effective and easy to use. The success of T-CUA shows the benefits of using a set of activity primitives as the basis for discount usability techniques.