Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Findings from observational studies of collaborative work
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability inspection methods
Usability inspection methods
Building real-time groupware with GroupKit, a groupware toolkit
ACM Transactions on Computer-Human Interaction (TOCHI)
Supporting collaborative interpretation in distributed Groupware
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
A comparison of usage evaluation and inspection methods for assessing groupware usability
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Usability Engineering
A Descriptive Framework of Workspace Awareness for Real-Time Groupware
Computer Supported Cooperative Work
Heuristic Evaluation of Groupware Based on the Mechanics of Collaboration
EHCI '01 Proceedings of the 8th IFIP International Conference on Engineering for Human-Computer Interaction
A Review of Groupware Evaluations
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
Heuristic evaluation of ambient displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An Agent-based Evaluation Framework for Supporting Virtual Enterprise Formation
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
How people use orientation on tables: comprehension, coordination and communication
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the working conference on Advanced visual interfaces
Situating evaluation in scenarios of use
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Modelling and measuring Collaborative Software Engineering
ACSC '05 Proceedings of the Twenty-eighth Australasian conference on Computer Science - Volume 38
"...real, concrete facts about what works...": integrating evaluation and design through patterns
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Organum: individual presence through collaborative play
Proceedings of the 13th annual ACM international conference on Multimedia
Collaborative coupling over tabletop displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Systematic inspection of information visualization systems
Proceedings of the 2006 AVI workshop on BEyond time and errors: novel evaluation methods for information visualization
The chasms of CSCW: a citation graph analysis of the CSCW conference
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Developing design guidelines for context-aware mobile applications
Mobility '06 Proceedings of the 3rd international conference on Mobile technology, applications & systems
Personal and Ubiquitous Computing - Special Issue: User-centred design and evaluation of ubiquitous groupware
Evaluating Information Visualizations
Information Visualization
Usability heuristics for networked multiplayer games
Proceedings of the ACM 2009 international conference on Supporting group work
Investigating teamwork and taskwork in single- and multi-display groupware systems
Personal and Ubiquitous Computing
Remote Hands-On Experience: Distributed Collaboration with Augmented Reality
EC-TEL '09 Proceedings of the 4th European Conference on Technology Enhanced Learning: Learning in the Synergy of Multiple Disciplines
Better discount evaluation: illustrating how critical parameters support heuristic creation
Interacting with Computers
The NiCE Discussion Room: Integrating Paper and Digital Media to Support Co-Located Group Meetings
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A technique for evaluating shared workspaces efficiency
CSCWD'06 Proceedings of the 10th international conference on Computer supported cooperative work in design III
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Evaluation methods for groupware systems
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Usability heuristics evaluation for child e-learning applications
Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services
Strategies and taxonomy, tailoring your CSCW evaluation
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Heuristic evaluation of persuasive health technologies
Proceedings of the 1st ACM International Health Informatics Symposium
Accessing Google docs via screen reader
ICCHP'10 Proceedings of the 12th international conference on Computers helping people with special needs: Part I
Awareness checklist: reviewing the quality of awareness support in collaborative applications
CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Critical review on video game evaluation heuristics: social games perspective
Futureplay '10 Proceedings of the International Academic Conference on the Future of Game Design and Technology
Heuristics for evaluating IT security management tools
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Investigating the Role of a Large, Shared Display in Multi-Display Environments
Computer Supported Cooperative Work
Heuristics for evaluating IT security management tools
Proceedings of the Seventh Symposium on Usable Privacy and Security
Structuring dimensions for collaborative systems evaluation
ACM Computing Surveys (CSUR)
Analyzing shared workspaces design with human-performance models
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
EGVE'08 Proceedings of the 14th Eurographics conference on Virtual Environments
Método de avaliação de comunicabilidade para sistemas colaborativos: um estudo de caso
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
Caracterização das adaptações em métodos de avaliação para aplicações colaborativas
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
Branch-explore-merge: facilitating real-time revision control in collaborative visual exploration
Proceedings of the 2012 ACM international conference on Interactive tabletops and surfaces
Sharing your view: A distributed user interface approach for reviewing emergency plans
International Journal of Human-Computer Studies
Reviewing the quality of awareness support in collaborative applications
Journal of Systems and Software
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Good real time groupware products are hard to develop, in part because evaluating their support for basic teamwork activities is difficult and costly. To address this problem, we are developing discount evaluation methods that look for groupware-specific usability problems. In a previous paper, we detailed a new set of usability heuristics that evaluators can use to inspect shared workspace groupware to see how they support teamwork. We wanted to determine whether the new heuristics could be integrated into a low-cost methodology that parallels Nielsen's traditional heuristic evaluation (HE). To this end, we examined 27 evaluations of two shared workspace groupware systems and analysed the inspectors' relative performance and variability. Similar to Nielsen's findings for traditional HE, individual inspectors discovered about a fifth of the total known teamwork problems, and that there was only modest overlap in the problems they found. Groups of three to five inspectors would report about 40-60% of the total known teamwork problems. These results suggest that heuristic evaluation using our groupware heuristics can be an effective and efficient method for identifying teamwork problems in shared workspace groupware systems.