Improving a human-computer dialogue
Communications of the ACM
Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
A mathematical model of the finding of usability problems
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Tangible bits: towards seamless interfaces between people, bits and atoms
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The notification collage: posting information to public and personal displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
Beyond Interaction Design: Beyond Human-Computer Interaction
Beyond Interaction Design: Beyond Human-Computer Interaction
Empirical development of a heuristic evaluation methodology for shared workspace groupware
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
WebAware: continuous visualization of web site activity in a public space
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Attuning notification design to user goals and attention costs
Communications of the ACM
Heuristic evaluation of ambient displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
Social Aspects of Using Large Public Interactive Displays for Collaboration
UbiComp '02 Proceedings of the 4th international conference on Ubiquitous Computing
Supporting the Construction of Real World Interfaces
HCC '02 Proceedings of the IEEE 2002 Symposia on Human Centric Computing Languages and Environments (HCC'02)
Classroom BRIDGE: using collaborative public and desktop timelines to support activity awareness
Proceedings of the 16th annual ACM symposium on User interface software and technology
A model for notification systems evaluation—assessing user goals for multitasking activity
ACM Transactions on Computer-Human Interaction (TOCHI)
Premium usability: getting the discount without paying the price
interactions - All systems go: how Wall street will benefit from user-centered design
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Developing heuristic evaluation methods for large screen information exhibits based on critical parameters
Heuristic evaluation: Comparing ways of finding and reporting usability problems
Interacting with Computers
Do you need general principles or concrete heuristics?: a model for categorizing usability criteria
Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat
Evidence Based Design of Heuristics for Computer Assisted Assessment
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
The usability of usability guidelines: a proposal for meta-guidelines
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
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This paper describes a heuristic creation process based on the notion of critical parameters, and a comparison experiment that demonstrates the utility of heuristics created for a specific system class. We focus on two examples of using the newly created heuristics to illustrate the utility of the usability evaluation method, as well as to provide support for the creation process, and we report on successes and frustrations of two classes of users, novice evaluators and domain experts, who identified usability problems with the new heuristics. We argue that establishing critical parameters for other domains will support efforts in creating tailored evaluation tools.