Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Unified theories of cognition
Usability engineering at a discount
Proceedings of the third international conference on human-computer interaction on Designing and using human-computer interfaces and knowledge based systems (2nd ed.)
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Findings from observational studies of collaborative work
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
Cognitive walkthroughs: a method for theory-based evaluation of user interfaces
International Journal of Man-Machine Studies
The cognitive jogthrough: a fast-paced user interface evaluation procedure
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The meaning of the interface: a functional and holistic evaluation of a meeting software system
Decision Support Systems
The pluralistic usability walkthrough: coordinated empathies
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Situated evaluation for cooperative systems
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Human-computer interaction: toward the year 2000
Human-computer interaction: toward the year 2000
A usability study of awareness widgets in a shared workspace groupware system
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Using cognitive walkthrough for evaluating a CSCW application
CHI '94 Conference Companion on Human Factors in Computing Systems
CHI '94 Conference Companion on Human Factors in Computing Systems
A first step to formally evaluate collaborative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
The Use of Cooperation Scenarios in the Design and Evaluation of a CSCW System
IEEE Transactions on Software Engineering
Evaluation for collaborative systems
ACM Computing Surveys (CSUR)
The effects of workspace awareness support on the usability of real-time distributed groupware
ACM Transactions on Computer-Human Interaction (TOCHI)
Task based groupware design: putting theory into practice
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
The keystroke-level model for user performance time with interactive systems
Communications of the ACM
A comparison of usage evaluation and inspection methods for assessing groupware usability
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Groupware walkthrough: adding context to groupware usability evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making Use: Scenario-Based Design of Human-Computer Interactions
Making Use: Scenario-Based Design of Human-Computer Interactions
Structured Walkthroughs
Empirical development of a heuristic evaluation methodology for shared workspace groupware
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Interface-Walkthroughs: Efficient Collaborative Testing
IEEE Software
Heuristic Evaluation of Groupware Based on the Mechanics of Collaboration
EHCI '01 Proceedings of the 8th IFIP International Conference on Engineering for Human-Computer Interaction
The CSCW Lab for Groupware Evaluation
CRIWG '02 Proceedings of the 8th International Workshop on Groupware: Design, Implementation and Use
A Review of Groupware Evaluations
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
Using Innovation Diffusion Theory to Guide Collaboration Technology Evaluation: Work in Progress
WETICE '01 Proceedings of the 10th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
E-MAGINE: The Development of an Evaluation Method to Assess Groupware Applications
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
Satisfaction Attainment Theory as a Model for Value Creation
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
ACM Transactions on Computer-Human Interaction (TOCHI)
Computational GOMS modeling of a complex team task: lessons learned
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A laboratory method for studying activity awareness
Proceedings of the third Nordic conference on Human-computer interaction
Situating evaluation in scenarios of use
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Evaluating computer-supported cooperative work: models and frameworks
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
"...real, concrete facts about what works...": integrating evaluation and design through patterns
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
A conceptual framework for understanding collaborative systems evaluation
WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
Evaluating Collaborative Applications from a Knowledge Management Approach
WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
Multi-faceted evaluation for complex, distributed activities
CSCL '99 Proceedings of the 1999 conference on Computer support for collaborative learning
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
A technology transition model derived from field investigation of GSS use aboard the U.S.S. CORONADO
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Specification Driven Behavioral Design Of Complex Systems
Journal of Integrated Design & Process Science
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Personal and Ubiquitous Computing - Special Issue: User-centred design and evaluation of ubiquitous groupware
Usability evaluation considered harmful (some of the time)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Mobile Shared Workspaces to Support Construction Inspection Activities
Proceedings of the 2008 conference on Collaborative Decision Making: Perspectives and Challenges
Evaluation methods for groupware systems
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Analyzing shared workspaces design with human-performance models
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
Método de avaliação de comunicabilidade para sistemas colaborativos: um estudo de caso
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
Caracterização das adaptações em métodos de avaliação para aplicações colaborativas
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
Knowledge-Based Systems
Critérios para Identificação do Foco de Métodos de Avaliação para Sistemas Colaborativos
Proceedings of the X Brazilian Symposium in Collaborative Systems
Repositório Virtual para Catalogação de Métodos de Avaliação para Sistemas Colaborativos
Proceedings of the X Brazilian Symposium in Collaborative Systems
Reviewing the quality of awareness support in collaborative applications
Journal of Systems and Software
Proceedings of the 12th Brazilian Symposium on Human Factors in Computing Systems
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Collaborative systems evaluation is always necessary to determine the impact a solution will have on the individuals, groups, and the organization. Several methods of evaluation have been proposed. These methods comprise a variety of approaches with various goals. Thus, the need for a strategy to select the most appropriate method for a specific case is clear. This research work presents a detailed framework to evaluate collaborative systems according to given variables and performance levels. The proposal assumes that evaluation is an evolving process during the system lifecycle. Therefore, the framework, illustrated with two examples, is complemented with a collection of guidelines to evaluate collaborative systems according to product development status.