Task based groupware design: putting theory into practice

  • Authors:
  • Gerrit van der Veer;Martijn van Welie

  • Affiliations:
  • Division of Mathematics and Computer Science, FEW, Vrije Universiteit, de Boelelaan 1081a, 1081 HV Amsterdam, The Netherlands;Division of Mathematics and Computer Science, FEW, Vrije Universiteit, de Boelelaan 1081a, 1081 HV Amsterdam, The Netherlands

  • Venue:
  • DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
  • Year:
  • 2000

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Abstract

Designing Groupware systems requires methods and tools that cover all aspects of Groupware systems. We present a method that utilizes known theoretical insights and makes them usable in practice. In our method, the design of Groupware systems is driven by an extensive task analysis followed by structured design and iterative evaluation using usability criteria. Using a combination of multiple complementary representations and techniques, a wide range of aspects of Groupware design is covered. The method is built on our experiences and is used in practice by several companies and educational institutes in Europe. We define the design process, the models needed and the tools that support the design process.