Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Task based groupware design: putting theory into practice
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Empirical development of a heuristic evaluation methodology for shared workspace groupware
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A Review of Groupware Evaluations
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
ACM Transactions on Computer-Human Interaction (TOCHI)
Evaluating computer-supported cooperative work: models and frameworks
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Evaluation methods for groupware systems
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
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With the rapidly growing development of Computer Supported Collaborative Work technologies, the evaluation of these services becomes an essential aspect. This evaluation mixes technical, business, social, perceptive, ergonomic aspects which can't be considered independently. In this paper we propose a new taxonomy of CSCW evaluation methods based on previous works and on our analysis of current evaluation methods. With this new taxonomy and the description of CSCW development process and life-cycle we are able to propose evaluation strategies that can be adapted and tailored for most of systems.