Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Situated evaluation for cooperative systems
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Groupware walkthrough: adding context to groupware usability evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Empirical development of a heuristic evaluation methodology for shared workspace groupware
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Correction to: The Use of Cooperation Scenarios in the Design and Evaluation of a CSCW System
IEEE Transactions on Software Engineering
A Review of Groupware Evaluations
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
E-MAGINE: The Development of an Evaluation Method to Assess Groupware Applications
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
ACM Transactions on Computer-Human Interaction (TOCHI)
Situating evaluation in scenarios of use
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
A conceptual framework for understanding collaborative systems evaluation
WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
Evaluating Collaborative Applications from a Knowledge Management Approach
WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Analyzing shared workspaces design with human-performance models
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
Evaluating a Mobile Emergency Response System
Groupware: Design, Implementation, and Use
Supporting the System Requirements Elicitation through Collaborative Observations
Groupware: Design, Implementation, and Use
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Strategies and taxonomy, tailoring your CSCW evaluation
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Motivated learning agent model for distributed collaborative systems
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Awareness checklist: reviewing the quality of awareness support in collaborative applications
CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Social interaction regulation in virtual web environments using the Social Theatres model
Journal of Network and Computer Applications
Structuring dimensions for collaborative systems evaluation
ACM Computing Surveys (CSUR)
Reviewing the quality of awareness support in collaborative applications
Journal of Systems and Software
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Evaluation of collaborative systems is necessary in several situations. However, evaluation is frequently done in an ad-hoc manner or not at all. This paper presents a survey of evaluation methods for groupware systems. The analysis, comparison and classification of these methods will help developers choose the appropriate methods for their situation. Furthermore, the survey allows identification of strengths and weaknesses of existing methods, opening opportunities for research in this area. The proposed comparison criteria represent a framework to evaluate and classify new evaluation methods.