Evaluating Collaborative Applications from a Knowledge Management Approach

  • Authors:
  • Aurora Vizcaino;Mario Piattini;Manuel Martinez;Gabriela Aranda

  • Affiliations:
  • University of Castilla-La Mancha, Spain;University of Castilla-La Mancha, Spain;University of Castilla-La Mancha, Spain;University of Castilla-La Mancha, Spain

  • Venue:
  • WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
  • Year:
  • 2005

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Abstract

Different focuses exist to evaluate collaborative systems. Since knowledge is becoming the most important asset of enterprises, we propose evaluating collaborative tools by using a knowledge management approach. To do so, we analyse six aspects of the knowledge management process, which are: knowledge creation, knowledge accumulation, knowledge sharing, knowledge utilization, knowledge internalization and knowledge integration and then propose a model to evaluate each one.