Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The Use of Cooperation Scenarios in the Design and Evaluation of a CSCW System
IEEE Transactions on Software Engineering
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
A social action model of situated information systems design
ACM SIGMIS Database - Special issue on infomration systems: current issues and future changes
Making Use: Scenario-Based Design of Human-Computer Interactions
Making Use: Scenario-Based Design of Human-Computer Interactions
A Descriptive Framework of Workspace Awareness for Real-Time Groupware
Computer Supported Cooperative Work
Situating evaluation in scenarios of use
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Evaluating computer-supported cooperative work: models and frameworks
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Evaluating Collaborative Applications from a Knowledge Management Approach
WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
Design and evaluation of activity model-based groupware: methodological issues
WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
Supporting effective unexpected exceptions handling in workflow management systems
Proceedings of the 2007 ACM symposium on Applied computing
An inference method of team situation awareness based on mutual awareness
Cognition, Technology and Work
Designing mobile shared workspaces for loosely coupled workgroups
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Evaluation methods for groupware systems
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Groupware system design and the context concept
CSCWD'04 Proceedings of the 8th international conference on Computer Supported Cooperative Work in Design I
Handheld-based electronic meeting support
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
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Existing information systems often lack support to crisis and emergency situations. In such scenarios, the involved actors often engage in ad hoc collaborations necessary to understand and respond to the emerging events. We propose a collaboration model and a prototype aiming to improve the consistency and effectiveness of emergent work activities. Our approach defends the requirement to construct shared situation awareness (SA). To support SA, we developed a collaborative artifact named situation matrixes (SM), which relates different situation dimensions (SD) of the crisis/emergency scenario. A method was also developed to construct and evaluate concrete SM and SD. This method was applied in two organizations' IT service desk teams, which often have to deal with emergency situations. The target organizations found our approach very relevant in organizing their response to emergencies.