Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
A Review of Groupware Evaluations
WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
Usability evaluation considered harmful (some of the time)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting informal co-located collaboration in hospital work
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Evaluation methods for groupware systems
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Seamless interaction among heterogeneous devices in support for co-located collaboration
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
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The evaluation of groupware systems is considered a complex activity, mainly due to the impact that this kind of tools could have in work practices, the multiples variables that influences the use and evaluation of them, as well as the expensive cost of time and resources required for an in situ evaluation . These reasons have complicated the generation of a generic guide for evaluating this type of tools. Some researchers in groupware evaluation have highlighted the need to evaluate groupware tools, according to the context and characteristics of those organizations in which these tools would be deployed. Thus, in this paper we present a process to evaluate a tool that supports informal collaboration in hospital. Due to nature of hospital work and the difficulty of performing an in situ evaluation, our proposal implies a multi-phase evaluation process through the development lifecycle of the tool.