ACM SIGSOFT Software Engineering Notes
Is paper safer? The role of paper flight strips in air traffic control
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on interface design for safety-critical interactive systems: when there is no room for user error
Requirements engineering: a roadmap
Proceedings of the Conference on The Future of Software Engineering
Rapid ethnography: time deepening strategies for HCI field research
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Investigating information systems with ethnographic research
Communications of the AIS
Requirements Engineering: Processes and Techniques
Requirements Engineering: Processes and Techniques
Social Analysis in the Requirements Engineering Process: From Ethnography to Method
RE '99 Proceedings of the 4th IEEE International Symposium on Requirements Engineering
A framework for awareness support in groupware systems
Computers in Industry - Special issue: Knowledge sharing in collaborative design environments
Software Engineering (7th Edition)
Software Engineering (7th Edition)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting Requirements with Video-Based Analysis
IEEE Software
RE '06 Proceedings of the 14th IEEE International Requirements Engineering Conference
The designers' notepad: supporting and understanding cooperative design
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
A conceptual framework for designing and conducting groupware evaluations
International Journal of Computer Applications in Technology
Designing with ethnography: An integrative approach to CSCW design
Advanced Engineering Informatics
Evaluation methods for groupware systems
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
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Many approaches to work analysis have been proposed to enhance the requirements elicitation for systems design. However, systems delivered at dynamic, complex and socio-technical workplaces have still failed at satisfying the users' real needs, mainly because they are unable to support users' activities entirely, especially those related with cognition and collaboration aspects. We argue that the use of a combination cognitive and observation techniques can contribute to enhance the requirements elicitation activity, particularly if a collaborative approach is also adopted. This paper describes a collaborative observation model and a collaborative observation method aimed at improving the quality of the requirements elicitation process. We also include the description of a groupware prototype that supports our approach.