Using GOMS for user interface design and evaluation: which technique?
ACM Transactions on Computer-Human Interaction (TOCHI)
The keystroke-level model for user performance time with interactive systems
Communications of the ACM
Groupware walkthrough: adding context to groupware usability evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Empirical development of a heuristic evaluation methodology for shared workspace groupware
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
ACM Transactions on Computer-Human Interaction (TOCHI)
Computational GOMS modeling of a complex team task: lessons learned
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Lessons from a dozen years of group support systems research: a discussion of lab and field findings
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
The growth of cognitive modeling in human-computer interaction since GOMS
Human-Computer Interaction
Analyzing shared workspaces design with human-performance models
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
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We propose a technique based on human-performance models to evaluate the efficiency of shared workspaces, where individual and collaborative actions are intertwined. We apply the technique to an illustrative case and report that it: 1) facilitates the fine-grained analysis of workspace collaboration; 2) provides time predictions about collaborative actions; and 3) enables quantitative comparisons of alternative designs via multi-dimensional team performance estimates. The technique may be used to complement existing practice and knowledge with the ability to make quick measurements and calculations without users or functional prototypes, thereby enabling faster design iterations.