How do professionals who create computing technologies consider accessibility?

Authors:
Cynthia Putnam;Kathryn Wozniak;Mary Jo Zefeldt;Jinghui Cheng;Morgan Caputo;Carl Duffield
Affiliations:
DePaul University, Chicago, IL, USA;DePaul University, Chicago, IL, USA;DePaul University, Chicago, IL, USA;DePaul University, Chicago, IL, USA;DePaul University, Chicago, IL, USA;DePaul University, Chicago, IL, USA
Venue:
Proceedings of the 14th international ACM SIGACCESS conference on Computers and accessibility
Year:
2012

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Abstract

In this paper, we present survey findings about how user experience (UX) and human-computer interaction (HCI) professionals, who create information and communication technologies (ICTs), reported considering accessibility in their work. Participants (N = 199) represented a wide range of job titles and nationalities. We found that most respondents (87%, N = 173) reported that accessibility was important or very important in their work; however, when considerations for accessibility were discussed in an open-ended question (N =185) the scope was limited. Additionally, we found that aspects of empathy and professional experience were associated with how accessibility considerations were reported. We also found that many respondents indicated that decisions about accessibility were not in their control. We argue that a better understanding about how accessibility is considered by professionals has implications for academic programs in HCI and UX as to how well programs are preparing students to consider and advocate for inclusive design.