Designing for usability: key principles and what designers think
Communications of the ACM
Understanding computers and cognition
Understanding computers and cognition
Principles and guidelines in software user interface design
Principles and guidelines in software user interface design
Cognitive systems engineering
Usability inspection methods
Methods & tools: participatory heuristic evaluation
interactions
Effects of contextual navigation aids on browsing diverse Web systems
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing trust into online experiences
Communications of the ACM
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability Engineering
Designing for small display screens
Proceedings of the second Nordic conference on Human-computer interaction
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Web site designs: influences of designer's expertise and design constraints
International Journal of Human-Computer Studies
Interaction Design: Beyond Human Computer Interaction
Interaction Design: Beyond Human Computer Interaction
Developing design guidelines for context-aware mobile applications
Mobility '06 Proceedings of the 3rd international conference on Mobile technology, applications & systems
Information system professionals' knowledge and application gaps toward Web design guidelines
Computers in Human Behavior
User experience (UX): towards an experiential perspective on product quality
Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine
Understanding, scoping and defining user experience: a survey approach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Today we are primarily using computers for communication. We communicate via computers as professionals and at our spare time. One growing context of computer use is when we as citizens communicating with authorities. This paper suggests communication criteria for evaluation of public e- services. The suggested criteria are derived from a communication perspective and applied in a case study for evaluation of an e-service. Communication between authorities and citizens are often communication intensive and consequently conditions and consequences of communication should be evaluated. The aim of the suggested communication criteria is to be a complement to established traditional usability criteria.