Designing for usability: key principles and what designers think
Communications of the ACM
Improving human-computer interaction—a quest for cognitive science
Interfacing thought: cognitive aspects of human-computer interaction
What “question-asking protocols” can say about the user interface
International Journal of Man-Machine Studies
The designer as user: building requirements for design tools from design practice
Communications of the ACM
Seven experiences with contextual field research
ACM SIGCHI Bulletin
Artifact as theory-nexus: hermeneutics meets theory-based design
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cumulating the science of HCI: from s-R compatibility to transcription typing
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Directed dialogue protocols: verbal data for user interface design
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning a word processing system with training wheels and guided exploration
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Minimizing Ecological Gaps in Interface Design
IEEE Software
Field research in product development
ACM SIGCHI Bulletin
Participatory design of a portable torque-feedback device
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A visit to a very small database: lessons from managing the review of papers submitted for CHI'91
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
Process improvement that lasts: an integrated training and consulting method
Communications of the ACM
The diary study: a workplace-oriented research tool to guide laboratory efforts
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
CSCW for Film and TV Preproduction
IEEE MultiMedia
Field oriented design techniques: case studies and organizing dimensions (abstract)
CHI '95 Conference Companion on Human Factors in Computing Systems
Applying design methodology to software development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
A field study of exploratory learning strategies
ACM Transactions on Computer-Human Interaction (TOCHI)
A flexible approach to third-party usability
Communications of the ACM
NSPW '96 Proceedings of the 1996 workshop on New security paradigms
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Journal of the American Society for Information Science and Technology
The human-computer interaction handbook
Alternative methods for field usability research
Proceedings of the 21st annual international conference on Documentation
A characterization of the scientific data analysis process
VIS '92 Proceedings of the 3rd conference on Visualization '92
Applying observations of work activity in designing prototype data analysis tools
VIS '93 Proceedings of the 4th conference on Visualization '93
Specification approaches express different world hypotheses
IWSSD '93 Proceedings of the 7th international workshop on Software specification and design
Specifying groupware requirements from direct experience
IWSSD '91 Proceedings of the 6th international workshop on Software specification and design
Dispelling "design" as the black art of CHI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A new role for anthropology?: rewriting "context" and "analysis" in HCI research
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
The work of IT system developers in context: an organizational case study
Human-Computer Interaction
A requirements analysis for videogame design support tools
Proceedings of the 4th International Conference on Foundations of Digital Games
SWift: a SignWriting improved fast transcriber
Proceedings of the International Working Conference on Advanced Visual Interfaces
Static and dynamic user portraits
Advances in Human-Computer Interaction - Special issue on User Assessment in Serious Games and Technology-Enhanced Learning
A reflexive analysis of 'context' in privacy research: Two case studies in HIV care
International Journal of Human-Computer Studies
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We offer an introduction to contextual design as an emergent method for building effective systems. Contextual design addresses a number of the inadequacies in previous methods by emphasizing: interview methods conducted in the context of the user's work, codesigning with the user, building an understanding of work in context, and summarizing conclusions through out the research. We contrast this design method to usability engineering and artifact examination.