CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What “question-asking protocols” can say about the user interface
International Journal of Man-Machine Studies
Cognition, computing, and cooperation
Human-computer interaction
Viewpoint: choosing appropriate information systems research methodologies
Communications of the ACM
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Work-Oriented Design of Computer Artifacts
Work-Oriented Design of Computer Artifacts
Contextual design: an emergent view of system design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Field research in product development
ACM SIGCHI Bulletin
Using contextual inquiry to learn about your audiences
ACM SIGDOC Asterisk Journal of Computer Documentation
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Contextual field research is a growing area of interest in human-computer interaction. At the CHI '88 conference, Karen Holtzblatt, Sandy Jones, and myself hosted a Special Interest Group on "Field Research Techniques for Building Usable Products." This overview of seven different experiences with contextual field research techniques grew out of the network we established at the conference.These contributions show a wide range of experience with contextual field research, including its use in academic research and the design of diverse computer products. We hope that this snapshot of contextual field work in mid-1988 may excite your curiosity about what may be possible from this perspective, currently out of the mainstream of human-computer interaction research. The bibliography at the end of this article includes sources for more information on contextual methods, as well as references from the individual contributions.