Seven experiences with contextual field research
ACM SIGCHI Bulletin
Directed dialogue protocols: verbal data for user interface design
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual design: an emergent view of system design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How usability testing can aid the development of online documentation
SIGDOC '90 Proceedings of the 8th annual international conference on Systems documentation
A survey of software learnability: metrics, methodologies and guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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