Seven experiences with contextual field research
ACM SIGCHI Bulletin
Contextual design: an emergent view of system design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Work-Oriented Design of Computer Artifacts
Work-Oriented Design of Computer Artifacts
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Field research (also "contextual field research, user studies") involves users in product development so that their work experience may be understood by designers and developers. The points of view expressed here were first presented in a well-attended CHI '90 SIG on this user- centered approach. Overall, the notion of "culture" pervades our concerns: The corporate culture, the user's experience with computer tools, and the culture of the work setting. The design and development process within a group reflects a culture. Field research is relatively new to the industry. There is a concern about appropriate methods and techniques. A missionary's role can be a precarious one-- how does the social scientist navigate in a corporate jungle?