Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Contextual design: an emergent view of system design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability inspection methods
Studying context: a comparison of activity theory, situated action models, and distributed cognition
Context and consciousness
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Transcending the individual human mind—creating shared understanding through collaborative design
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Writing Effective Use Cases
Beyond Interaction Design: Beyond Human-Computer Interaction
Beyond Interaction Design: Beyond Human-Computer Interaction
Participatory Design: Issues and Concerns
Computer Supported Cooperative Work
Physical and Virtual Tools: ActivityTheory Applied to the Design of Groupware
Computer Supported Cooperative Work
User Modeling in Human–Computer Interaction
User Modeling and User-Adapted Interaction
User Modeling and User-Adapted Interaction
A Taxonomy of Recommender Agents on theInternet
Artificial Intelligence Review
How Culture Might Impact on the Implementation of Enterprise Resource Planning Packages
CAiSE '00 Proceedings of the 12th International Conference on Advanced Information Systems Engineering
Design Research: Methods and Perspectives
Design Research: Methods and Perspectives
Personalised hypermedia presentation techniques for improving online customer relationships
The Knowledge Engineering Review
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
A logical characterization of adaptive educational hypermedia
Hypermedia - Special issue: Adaptive hypermedia in the age of the adaptive web
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Becoming Wikipedian: transformation of participation in a collaborative online encyclopedia
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Child-personas: fact or fiction?
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Qualitative Data Analysis with NVivo
Qualitative Data Analysis with NVivo
Interacting with Computers
interactions - Toward a model of innovation
Child-based personas: need, ability and experience
Cognition, Technology and Work
International Journal of Learning Technology
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
HappyFeet! influencing at the turning points: walking or scooter ride for short-distance journey?
Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
Adaptive educational hypermedia systems in technology enhanced learning: a literature review
Proceedings of the 2010 ACM conference on Information technology education
Hammering models: designing usable modeling tools
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part III
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User modeling and profiling has been used to evaluate systems and predict user behaviors for a considerable time. Models and profiles are generally constructed based on studies of users' behavior patterns, cognitive characteristics, or demographic data and provide an efficient way to present users' preferences and interests. However, such modeling focuses on users' interactions with a system and cannot support complicated social interaction, which is the emerging focus of serious games, educational hypermedia systems, experience, and service design. On the other hand, personas are used to portray and represent different groups and types of users and help designers propose suitable solutions in iterative design processes. However, clear guidelines and research approaches for developing useful personas for large-scale and complex social networks have not been well established. In this research, we reflect on three different design studies related to social interaction, experience, and cross-platform service design to discuss multiple ways of identifying both direct users and invisible users in design research. In addition, research methods and attributes to portray users are discussed.