Co-Operative Method Development revisited
HSSE '05 Proceedings of the 2005 workshop on Human and social factors of software engineering
Using dramaturgical methods to gain more dynamic user understanding in user-centered design
Proceedings of the 6th ACM SIGCHI conference on Creativity & cognition
Cooperative method development
Empirical Software Engineering
Personas and decision making in the design process: an ethnographic case study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Static and dynamic user portraits
Advances in Human-Computer Interaction - Special issue on User Assessment in Serious Games and Technology-Enhanced Learning
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There are few independent studies reporting on the relation between interaction designers existing practices contra their efficient use of personas. Practitioners have reported that the technique have a potential for software mass-market products, and as a user-information-needs-model. Based on three different software development project characteristics this paper presents an independent study on the usefulness of personas. In the first project, it is demonstrated that personas played a surprisingly little role compared to other design influences. In the second project personas was useful as a political instrument. In the third project the balance between invested personas efforts and its usefulness was questioned. All projects demonstrate that personas functioned as an internal concept in the discussions between interaction designers and to justify design rationales 'after the fact' to other project members, as if they actually were based on the persona.