Process improvement that lasts: an integrated training and consulting method

Authors:
Tony Hutchings;Michael G. Hyde;David Marca;Lou Cohen
Affiliations:
Digital Equipment Corp., Littleton, MA;Digital Equipment Corp., Littleton, MA;Digital Equipment Corp., Nashua, NH;Applied Marketing Science, Inc., Waltham, MA
Venue:
Communications of the ACM
Year:
1993

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Abstract