Contextual design: an emergent view of system design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using contextual inquiry to learn about your audiences
ACM SIGDOC Asterisk Journal of Computer Documentation
The ethnographic interview in user-centered work/task analysis
Field methods casebook for software design
Contextual design: principles and practice
Field methods casebook for software design
Usability in practice: field methods evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
Ethnographic interviews guide design of ford vehicles website
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Scénarios transactionnels sur internet: l'application de la méthode du coût généralisé
IHM '06 Proceedings of the 18th International Conferenceof the Association Francophone d'Interaction Homme-Machine
Research methods in computing: what are they, and how should we teach them?
ITiCSE-WGR '06 Working group reports on ITiCSE on Innovation and technology in computer science education
interactions - 25 years of CHI conferences: a photographic essay
Beyond current user research: designing methods for new users, technologies, and design processes
CHI '07 Extended Abstracts on Human Factors in Computing Systems
A case study on effective application of inquiry methods to find out mobile phone's new function
Proceedings of the 2007 conference on Human interface: Part I
Data logging plus e-diary: towards an online evaluation approach of mobile service field trial
Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
CHI '12 Extended Abstracts on Human Factors in Computing Systems
| Hi-index | 0.00 |
Field usability research involves observing people in their own environments-for example, workplaces, homes, and schools-to learn their normal or natural behavior. Through field research, we can gain an in-depth understanding of the goals, needs, and activities of people who use the products and documentation we design and develop. This paper introduces three field research methods-condensed contextual inquiry, ethnographic interviewing, and field usability testing-illustrated with a short case history of each method. The paper then describes when and why to use each method, that is, how to choose the appropriate method for different data-collection goals.