Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Usability inspection methods
Human Factors and Web Development
Human Factors and Web Development
Alternative methods for field usability research
Proceedings of the 21st annual international conference on Documentation
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Even though usability research done in the past 10 years have contributed to the design of more easy-touse websites, few methods exist for the analysis of ressources deployed by user performing a task on Internet. In this paper we explain how Abraham Moles' generalized cost method can be adapted to Internet usages field in order to take into consideration the disappointment, uncertainty and mental efforts taking place during the online experience. Our aim is to guide the developers by providing a more comprehensive description of the action.