Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Support for workflows in a ministerial environment
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
A three-faceted view of information systems
Communications of the ACM
E-enterprise: business models, architecture, and components
E-enterprise: business models, architecture, and components
Business process implementation: for IT professionals and managers
Business process implementation: for IT professionals and managers
Business Networking: Shaping Collaboration between Enterprises
Business Networking: Shaping Collaboration between Enterprises
Workflow Automation: Overview and Research Issues
Information Systems Frontiers
XML-based Process Representation for e-Government Serviceflows
I3E '01 Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government
XML-enabled workflow management for e-services across heterogeneous platforms
The VLDB Journal — The International Journal on Very Large Data Bases
ISTA '01 Proceedings of the 2001 international conference on Information systems technology and its applications - Volume P-2
eFlow: A Platform for Developing and Managing Composite e-Services
AIWORC '00 Proceedings of the Academia/Industry Working Conference on Research Challenges
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 5 - Volume 5
Chalk and cheese: BPR and ethnomethodologically informed ethnography in CSCW
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Supporting groupware conventions through contextual awareness
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
Workflow management systems for process organisations
Workflow management systems for process organisations
Standards-based approaches to B2B workflow integration
Computers and Industrial Engineering - Special issue: Logistics and supply chain management
The introduction of supply chain management concepts to e-government research and practice
WSEAS Transactions on Information Science and Applications
Aligning collaborative business processes: an organization-oriented perspective
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Steering dynamic collaborations between business processes
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Computer Methods and Programs in Biomedicine
Tracking over collaborative business processes
BPM'06 Proceedings of the 4th international conference on Business Process Management
An organisational perspective on collaborative business processes
BPM'05 Proceedings of the 3rd international conference on Business Process Management
Integrated process modeling for dynamic b2b collaboration
KES'05 Proceedings of the 9th international conference on Knowledge-Based Intelligent Information and Engineering Systems - Volume Part III
Sharing Personal Health Information Via Service-Oriented Computing: A Case of Long-Term Care
Journal of Medical Systems
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The designing of IT support for the management of inter-organizational service processes inherits the full complexity of aspects dealt with in approaches altering, automating, and supporting these processes in general--and it needs to go beyond. As customer concerns, especially in long-lasting processes, may change over time, support has to provide flexible service, adjustments among different providers, and opportunities to care for the customer. With serviceflow management (SFM) we argue in favor of putting these service-related aspects in the center of modeling, design and architectures. Its conceptual distinction between the serviceflow (as the portion of the process where the customer's concern is evaluated and cared for) and background processes enables SFM (1) to guide providers as well as designers to focus on service design and delivery, (2) to provide support for serviceflows with enhanced flexibility and service configuration, and (3) to suggest the design of service points where service workers and customers "meet". Thus the original workflow metaphor, which directs the design of process support from a mass production point of view, is questioned and replaced by a more suitable concept, which considers social and quality aspects in service delivery. Instance-based XML process representations, generic components and architectures for their exchange as well as for the provision of service tasks are presented and discussed, exemplified by an e-health process.