Serviceflow beyond workflow? IT support for managing inter-organizational service processes
Information Systems - Special issue: The 14th international conference on advanced information systems engineering (CAiSE*02)
Current practices of leading e-government countries
Communications of the ACM - The digital society
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The paper deals with various aspects of e-government and highlights the importance of the holistic treatment of business process renovation in order to facilitate the transition towards e-government. It analyses both upstream and downstream supply chain renovation and describes a four-step procedure for downstream renovation. A new definition of e-government that includes the whole supply chain of the public administration is proposed. The chief problems of the proposed approach are analysed, along with some interesting topics for further research. The findings are partly illustrated with a case study of the development of the Slovenian e-procurement portal.