“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Computers and Biomedical Research
Building an electronic community system
Journal of Management Information Systems
Returns to science: computer networks in oceanography
Communications of the ACM - Special issue on internetworking
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Requirements engineering: social and technical issues
Requirements engineering: social and technical issues
Cognitive systems engineering
Research frontiers in human-computer interaction
Human-computer interaction
WorkFlow systems: a few definitions and a few suggestions
COCS '95 Proceedings of conference on Organizational computing systems
Populating the application: a model of awareness for cooperative applications
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The coordination of work activities: cooperation and conflict in a hospital context
Computer Supported Cooperative Work
Human-computer interaction
Design in the PoliTeam project: evaluating user needs in real work practice
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
The Upper Atmospheric Research Collaboratory (UARC)
interactions - Special section on collaboratories
Human-computer interaction: introduction and overview
CHI 98 Cconference Summary on Human Factors in Computing Systems
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Is paper safer? The role of paper flight strips in air traffic control
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on interface design for safety-critical interactive systems: when there is no room for user error
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
Moving out of the meeting room: exploring support for mobile meetings
Proceedings of the Sixth European conference on Computer supported cooperative work
Proceedings of the Sixth European conference on Computer supported cooperative work
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Power, politics, and MIS implementation
Communications of the ACM
Going wireless: behavior & practice of new mobile phone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Readings in GroupWare and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration
Readings in GroupWare and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration
Social networks in the virtual science laboratory
Communications of the ACM - Evolving data mining into solutions for insights
Evaluating Health Care Information Systems: Methods and Applications
Evaluating Health Care Information Systems: Methods and Applications
Ambiguities, awareness and economy: a study of emergency service work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Data at work: supporting sharing in science and engineering
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Coordinating heterogeneous work: information and representation in medical care
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 1: Analysis and design
When once is not enough: the role of redundancy in a hospital ward setting
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Group-Slicer: a collaborative extension of 3D-slicer
Journal of Biomedical Informatics
Towards pragmatic patterns for clinical knowledge management
ICPW '07 Proceedings of the 2nd international conference on Pragmatic web
Context-aware systems for mobile communication in healthcare: a user oriented approach
AIC'07 Proceedings of the 7th Conference on 7th WSEAS International Conference on Applied Informatics and Communications - Volume 7
Asynchronous remote medical consultation for Ghana
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Front-stage" and "back-stage" information
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
PERVASIVE'07 Proceedings of the 5th international conference on Pervasive computing
Towards health 2.0: mashups to the rescue
NGITS'09 Proceedings of the 7th international conference on Next generation information technologies and systems
InEDvance: advanced IT in support of emergency department management
NGITS'09 Proceedings of the 7th international conference on Next generation information technologies and systems
Journal of Biomedical Informatics
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
Enabling an online community for sharing oral medicine cases using semantic web technologies
ISWC'06 Proceedings of the 5th international conference on The Semantic Web
Methodological Review: Participatory design for computerization of clinical practice guidelines
Journal of Biomedical Informatics
Interacting with Computers
Building collective memories on the web: the Nostalgia Bits project
International Journal of Web Based Communities
Cancer navigation: opportunities and challenges for facilitating the breast cancer journey
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Institutional logics of the EMR and the problem of 'perfect' but inaccurate accounts
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
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Many information systems have failed when deployed into complex health-care settings. We believe that one cause of these failures is the difficulty in systematically accounting for the collaborative and exception-filled nature of medical work. In this methodological review paper, we highlight research from the field of computer-supported cooperative work (CSCW) that could help biomedical informaticists recognize and design around the kinds of challenges that lead to unanticipated breakdowns and eventual abandonment of their systems. The field of CSCW studies how people collaborate with each other and the role that technology plays in this collaboration for a wide variety of organizational settings. Thus, biomedical informaticists could benefit from the lessons learned by CSCW researchers. In this paper, we provide a focused review of CSCW methods and ideas we review aspects of the field that could be applied to improve the design and deployment of medical information systems. To make our discussion concrete, we use electronic medical record systems as an example medical information system, and present three specific principles from CSCW: accounting for incentive structures, understanding workflow, and incorporating awareness.