Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Administrative assistants as interruption mediators
CHI '03 Extended Abstracts on Human Factors in Computing Systems
SenSay: A Context-Aware Mobile Phone
ISWC '03 Proceedings of the 7th IEEE International Symposium on Wearable Computers
Incorporating ideas from computer-supported cooperative work
Journal of Biomedical Informatics
Predicting human interruptibility with sensors
ACM Transactions on Computer-Human Interaction (TOCHI)
RFID Application in Hospitals: A Case Study on a Demonstration RFID Project in a Taiwan Hospital
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Mobile Phones Will Become The Primary Personal Computing Devices
WMCSA '06 Proceedings of the Seventh IEEE Workshop on Mobile Computing Systems & Applications
Moving to get ahead: local mobility and collaborative work
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Unpacking the social dimension of external interruptions
Proceedings of the 2007 international ACM conference on Supporting group work
Responsibilities and implications: further thoughts on ethnography and design
Proceedings of the 2007 conference on Designing for User eXperiences
Usability and interaction design-new challenges for the Scandinavian tradition
Behaviour & Information Technology - Work with Computing Systems WWCS 2007, Stockholm
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Technology-mediated interruption management
International Journal of Human-Computer Studies
PERVASIVE'07 Proceedings of the 5th international conference on Pervasive computing
Context-Based Workplace Awareness
Computer Supported Cooperative Work
Cultivating Interaction Ubiquity at Work
The Information Society - ICT Adoption and User Choices
Nurse calls via personal wireless devices; some challenges and possible design solutions
CBMS '11 Proceedings of the 2011 24th International Symposium on Computer-Based Medical Systems
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This paper presents an ethnographic study of mobile communication at a surgical unit in Sweden involved with highly specialized care for the upper abdomen. The primary focus of the study is interruptions related to usage of mobile communication, with the goal of informing the design of systems that better balance interruptions and availability. The department uses a patchwork of hospital pagers, personal cell phones, and department provided cell phones. Issues related to social factors at the department, technical features of mobile communication devices, and specific contexts where interruptions were identified to be a problem are presented. Some of the salient findings of the study include a generally complex situation with respect to interruptions that is impacted by technical, social and individual factors related to mobile communication, challenges related to managing personal and private communication on the same device, issues related to supporting distributed work in highly specialized care and how this contributes to interruptions, and a more in depth overview of specific contexts where interruptions are problematic than previous studies. Some theoretical perspectives on these issues are presented as well as implications for design.