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CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Communications of the ACM
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Computer Supported Cooperative Work
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Proceedings of the Sixth European conference on Computer supported cooperative work
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Computer Supported Cooperative Work
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Computer Supported Cooperative Work
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IEEE Pervasive Computing
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Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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Computer Supported Cooperative Work
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Computer Supported Cooperative Work
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Computer Supported Cooperative Work
Reviewing the quality of awareness support in collaborative applications
Journal of Systems and Software
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Maintaining an awareness of the working context of fellow co-workers is crucial to successful cooperation in a workplace. For mobile, non co-located workers, however, such workplace awareness is hard to maintain. This paper investigates how context-aware computing can be used to facilitate workplace awareness. In particular, we present the concept of Context-Based Workplace Awareness, which is derived from years of in-depth studies of hospital work and the design of computer supported cooperative work technologies to support the distributed collaboration and coordination of clinical work within large hospitals. This empirical background has revealed that an awareness especially of the social, spatial, temporal, and activity context plays a crucial role in the coordination of work in hospitals. The paper then presents and discusses technologies designed to support context-based workplace awareness, namely the AWARE architecture, and the AwarePhone and AwareMedia applications. Based on almost 2 year' deployment of the technologies in a large hospital, the paper discuss how the four dimension of context-based workplace awareness play out in the coordination of clinical work.