Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
An open graph visualization system and its applications to software engineering
Software—Practice & Experience - Special issue on discrete algorithm engineering
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
Towards Modeling and Reasoning Support for Early-Phase Requirements Engineering
RE '97 Proceedings of the 3rd IEEE International Symposium on Requirements Engineering
Coherence: an approach to representing ethnographic analyses in systems design
Human-Computer Interaction
Taking the 'No' out of Lotus Notes: activity theory, groupware, and student groupwork
CSCL '02 Proceedings of the Conference on Computer Support for Collaborative Learning: Foundations for a CSCL Community
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Society is demanding larger and more complex information systems to support increasingly complex and critical organisational work. Whilst troubleshooting socio-technical issues in small-to-medium scale situations may be achievable using approaches such as ethnography, troubleshooting enterprise scale situations is an open research question because of the overwhelming number of socio-technical elements and interactions involved. This paper demonstrates proof-of-concept tools for network analysis and visualisation that may provide a promising avenue for identifying problematic elements and interactions among an overwhelming number of socio-technical elements. The findings indicate that computers may be used to aid the analysis of problematic large-scale complex socio-technical situations by using analytical techniques to highlighting elements, or groups of interacting elements, that are important to the overall outcome of a problematic situation.