Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Designing educational technology: computer-mediated change
Context and consciousness
Activity centered design: towards a theoretical framework for CSCL
CSCL '99 Proceedings of the 1999 conference on Computer support for collaborative learning
Discussion: 57 Varieties of Activity Theory
Interacting with Computers
The quest for usable knowledge: the delicate balance between research, design and change
ICLS'08 Proceedings of the 8th international conference on International conference for the learning sciences - Volume 3
Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems
International Journal of Knowledge and Systems Science
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This paper describes a study that examined why groupware that was tailored to support collaborative student learning (Lotus Notes) was unsuccessful. In particular, it examines why the tutors' aspirations of helping the students to collaborate were not met. It was found that students tended not to use the groupware, preferring other, self-developed support tools. Our study shows that the failure was multidetermined: there was a complex interacting set of factors including software use problems, systems integration issues, conflicting tutor/student perceptions of the value of using the groupware, and conflicts in each group's view of how best to complete the course. There has been interest in using Activity Theory to approach multidimensional analysis in CSCL, but existing Activity Theory-based frameworks can be difficult to apply to instances of collaborative learning marked by conflict. To address this need, we use an Activity Theory-based analytic tool called the Activity Space. The tool is also used to show how multiple changes could be made to improve the potential for groupware to be used as intended.