Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
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Conversation space: visualising multi-threaded conversation
AVI '00 Proceedings of the working conference on Advanced visual interfaces
Rapid ethnography: time deepening strategies for HCI field research
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Visualization components for persistent conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User and Concept Studies as Tools in Developing Mobile Communication Services for the Elderly
Personal and Ubiquitous Computing
The Design and Implementation of a Mobile Learning Resource
Personal and Ubiquitous Computing
Personal and Ubiquitous Computing
Designing the handheld maritime communicator
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Making tea: iterative design through analogy
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Design in the absence of practice: breaching experiments
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
The AWARE architecture: supporting context-mediated social awareness in mobile cooperation
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Supporting information access in a hospital ward by a context-aware mobile electronic patient record
Personal and Ubiquitous Computing
Exploring 'Canned Communication' for coordinating distributed mobile work activities
Interacting with Computers
Designing a mobile communicator: combining ethnography and object-oriented design
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Research areas and challenges for mobile information systems
International Journal of Mobile Communications
Evaluating the appropriateness of speech input in marine applications: a field evaluation
Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
Evaluating the deployment of a mobile technology in a hospital ward
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Coherence: an approach to representing ethnographic analyses in systems design
Human-Computer Interaction
Engineering the social: The role of shared artifacts
International Journal of Human-Computer Studies
Ethnography considered harmful
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting mobile work processes in logistics with wearable computing
Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services
Designing with ethnography: An integrative approach to CSCW design
Advanced Engineering Informatics
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There has been a lot of interest in ethnography within human-computer interaction over the last two decades, and its relevance within systems development is today beyond question. However, one of the challenges reported is that ethnography generates findings and knowledge with such contextual richness that it can be hard to transfer into system design. In the light of recent years' push for the use of ethnography within the area of mobile human-computer interaction, this challenge has resurfaced and is of renewed importance to the research field. In this article we describe an interdisciplinary combination of ethnography with a structured software engineering method supporting the transition from collected data to design and implementation. We explore this combination through two case studies of mobile system development for supporting distributed work activities within industrial process control. We show that when developing mobile systems ethnographic data is a highly valuable source of input for developing object-oriented models by providing contextual richness, and that in turn, objected-oriented analysis is a highly valuable method for working with ethnographic field data in systems development by supporting the creation of abstract models. Combining the two, we have a method where ethnographic field studies inform core system design.