Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The relevance of “work-practice” for design
Computer Supported Cooperative Work
Technomethodology: paradoxes and possibilities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Bridging the analysis of work practice and system redesign in cooperative workshops
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Applying patterns of cooperative interaction to work (re)design: e-government and planning
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An ethnography of communication approach to mobile product testing
Personal and Ubiquitous Computing
Between chaos and routine: boundary negotiating artifacts in collaboration
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Computer Supported Cooperative Work
Opening the design space: the soft set of requirements
Proceedings of the 7th ACM conference on Designing interactive systems
Engineering the social: The role of shared artifacts
International Journal of Human-Computer Studies
Understanding interaction design practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Human-Computer Studies
Provotypes for participatory innovation
Proceedings of the Designing Interactive Systems Conference
Understanding socially oriented roles and goals through motivational modelling
Journal of Systems and Software
A proposed information systems framework for effective delivery of user research findings
DPPI '11 Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces
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The community of `appliance design' rests generally upon a successful use of multidisciplinary user-centred design and often draws on an ethnographic component. Much has been made of the need for a multidisciplinary team and of the difficulties of making good use of ethnographic outputs in such a team. Discussions often centre upon the precise placement of the boundary between ethnography and design and the possibilities of hybridisation of these disciplines. Another way of looking at the issues of multidisciplinary teams is to look at the nature of the representational devices used to encapsulate and aid the communication of the ethnographic work in coherent and useful ways. Taking lessons from existing design practice, we look at how such representational devices actually work and propose some possible features important in the realisation of future best practice.