Designing a mobile communicator: combining ethnography and object-oriented design

Authors:
Jesper Kjeldskov;Christian Monrad Nielsen;Michael Overgaard;Michael Bach Pedersen;Jan Stage;Sigge Stenild
Affiliations:
Aalborg University, Aalborg East, Denmark;NNIT A/S, Lyngby, Denmark;KMD A/S, Aalborg East, Denmark;ETI A/S, Nørresundby, Denmark;Aalborg University, Aalborg East, Denmark;Guppyworks, Denmark
Venue:
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Year:
2006

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Abstract

Communication and coordination of mobile and distributed work activities is a challenging application domain for mobile handheld devices. In this paper, we present the design of a mobile system to support communication and coordination between workers in safety-critical tasks in a power plant. The design of the system was based on ideas inherited from a communicator that was developed for a different application domain. The design was devised through a combination of ethnography and object-orientation. The mobile system we designed provides location-aware access to computerized information and process control on a handheld wireless computer terminal.