Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
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ACM SIGGROUP Bulletin
Negotiating Use: Making Sense of Mobile Technology
Personal and Ubiquitous Computing
Social coordination around a situated display appliance
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Mobile phones for the next generation: device designs for teenagers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An ethnographic approach to design
The human-computer interaction handbook
Situated Computing: Bridging the Gap between Intention and Action
ISWC '99 Proceedings of the 3rd IEEE International Symposium on Wearable Computers
Understanding contexts by being there: case studies in bodystorming
Personal and Ubiquitous Computing
Personal and Ubiquitous Computing
Toward universal mobile interaction for shared displays
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Customer-centered design for mobile applications
Personal and Ubiquitous Computing
Opportunities and challenges for location aware computing in the construction industry
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An ethnography of communication approach to mobile product testing
Personal and Ubiquitous Computing
Designing a mobile communicator: combining ethnography and object-oriented design
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
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Mobile work in an exposed physical working environment, e.g. in the building industry, challenges the design and use of mobile services. So far, we have seen little or no use of mobile technology on the building sites. This research presents and discusses ideas for mobile services that were created and explored by the workers on building sites. The ideas originate from three ethnographical studies accomplished in 2003-2006. The studies covered different phases i.e. understanding the field, prototyping in the field and deploying in the field. In total we suggest 23 ideas that cover a wide range of mobile services like building work, logistics, health and safety, quality assurance, communication and access to information. These ideas bridge the gap between the building sites and the headquarters. Further, we see a special and interesting potential of the mobile services that aim to avoid discontinuities during work and that aim to improve or replace paper-based routines.