Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Viewpoints: principles, problems and a practical approach to requirements engineering
Annals of Software Engineering
Measuring the conceptual fitness of an application in a computing ecosystem
Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research
Customer-centered design for mobile applications
Personal and Ubiquitous Computing
Finding patterns in the fieldwork
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Post-web cognition: evolving knowledge strategies for global information environments
International Journal of Web Engineering and Technology
Coherence: an approach to representing ethnographic analyses in systems design
Human-Computer Interaction
Engineering the social: The role of shared artifacts
International Journal of Human-Computer Studies
REFSQ'07 Proceedings of the 13th international working conference on Requirements engineering: foundation for software quality
Fieldwork for requirements: Frameworks for mobile healthcare applications
International Journal of Human-Computer Studies
Understanding IT organizations
ISoLA'10 Proceedings of the 4th international conference on Leveraging applications of formal methods, verification, and validation - Volume Part I
Feedback in context: supporting the evolution of IT-Ecosystems
PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
Understanding socially oriented roles and goals through motivational modelling
Journal of Systems and Software
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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We argue that the industrial development of interactive systems has to recognise the social dimension of work if these systems are to fully meet the real needs of their users. Under current approaches this depends on whether an individual requirements engineer implicitly applies a user centred approach, recognises the importance of cooperation and is sufficiently sympathetic and intuitive to understand the work and reflect this in the system requirements. We wish to move beyond this by allowing for the provision of a more systematic incorporation of the social dimensions of work. To this end we focus on developing a novel approach to the presentation of ethnographic material. Our approach is based on the use of number of viewpoints and is embodied within a general hypertext tool.