Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
User interface evaluation: a structured approach
User interface evaluation: a structured approach
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Quality in use: Meeting user needs for quality
Journal of Systems and Software
The state of the art in automating usability evaluation of user interfaces
ACM Computing Surveys (CSUR)
Beyond Interaction Design: Beyond Human-Computer Interaction
Beyond Interaction Design: Beyond Human-Computer Interaction
Mobile Usability: How Nokia Changed the Face of the Cellular Phone
Mobile Usability: How Nokia Changed the Face of the Cellular Phone
Handheld Usability
Comparative usability evaluation
Behaviour & Information Technology
A method to standardize usability metrics into a single score
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Applying user-centered design to mobile application development
Communications of the ACM - Designing for the mobile device
Emerging research methods for understanding mobile technology use
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Diversified users’ satisfaction with advanced mobile phone features
Universal Access in the Information Society
Usability evaluation for mobile device: a comparison of laboratory and field tests
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Mobile Interaction Design
Systematic evaluation methodology for cell phone user interfaces
Interacting with Computers
Metrics for evaluating human information interaction systems
Interacting with Computers
A research agenda for mobile usability
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Dependable domestic systems design: A socio-technical approach
Interacting with Computers
A survey of what customers want in a cell phone design
Behaviour & Information Technology
Designing for interaction: creating smart applications and clever devices
Designing for interaction: creating smart applications and clever devices
Architecting for usability: a survey
Journal of Systems and Software
Presence: Teleoperators and Virtual Environments
Mobile phone user interface design for patients with traumatic brain injury
Proceedings of the 11th International Conference of the NZ Chapter of the ACM Special Interest Group on Human-Computer Interaction
Computers in Human Behavior
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Mobile phone vs PC internet browsing in Jordan
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
Moses -- method for selecting senior mobile phones: supporting design & choice for the elderly
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
The Role of Physical Affordances in Multifunctional Mobile Device Design
International Journal of Information Technology and Web Engineering
Influence of personality on satisfaction with mobile phone services
ACM Transactions on Computer-Human Interaction (TOCHI)
Usability heuristics for touchscreen-based mobile devices: update
Proceedings of the 2013 Chilean Conference on Human - Computer Interaction
ContextPlayer: learning contextual music preferences for situational recommendations
SIGGRAPH Asia 2013 Symposium on Mobile Graphics and Interactive Applications
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As a mobile phone has various advanced functionalities or features, usability issues are increasingly challenging. Due to the particular characteristics of a mobile phone, typical usability evaluation methods and heuristics, most of which are relevant to a software system, might not effectively be applied to a mobile phone. Another point to consider is that usability evaluation activities should help designers find usability problems easily and produce better design solutions. To support usability practitioners of the mobile phone industry, we propose a framework for evaluating the usability of a mobile phone, based on a multi-level, hierarchical model of usability factors, in an analytic way. The model was developed on the basis of a set of collected usability problems and our previous study on a conceptual framework for identifying usability impact factors. It has multi-abstraction levels, each of which considers the usability of a mobile phone from a particular perspective. As there are goal-means relationships between adjacent levels, a range of usability issues can be interpreted in a holistic as well as diagnostic way. Another advantage is that it supports two different types of evaluation approaches: task-based and interface-based. To support both evaluation approaches, we developed four sets of checklists, each of which is concerned, respectively, with task-based evaluation and three different interface types: Logical User Interface (LUI), Physical User Interface (PUI) and Graphical User Interface (GUI). The proposed framework specifies an approach to quantifying usability so that several usability aspects are collectively measured to give a single score with the use of the checklists. A small case study was conducted in order to examine the applicability of the framework and to identify the aspects of the framework to be improved. It showed that it could be a useful tool for evaluating the usability of a mobile phone. Based on the case study, we improved the framework in order that usability practitioners can use it more easily and consistently.