Uma revisão sistemática sobre métodos de avaliação de usabilidade aplicados em software de telefones celulares

  • Authors:
  • Vinícius P. Gonçalves;Vânia P. A. Neris;Marcelo Morandini;Elisa Y. Nakagawa;Jó Ueyama

  • Affiliations:
  • Universidade de São Paulo - USP, São Carlos, SP;Universidade Federal de São, Carlos - UFSCar, São Carlos, SP;Universidade de São Paulo - USP, São Paulo, SP;Universidade de São Paulo - USP, São Carlos, SP;Universidade de São Paulo - USP, São Carlos, SP

  • Venue:
  • Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
  • Year:
  • 2011

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Abstract

Many of the personal computer features were transported to the cell phones. In Brazil, the number of cell phones sold is greater than the number of landlines. However, most of the features available in cell phone software are not used. It is important that usability aspects are observed in these applications. Thus, this paper presents a systematic review of evaluation methods applied to software usability of cell phones. Three main questions were addressed in the review: Which usability evaluation methods have been applied?. What are the recurrent problems found in these evaluations? and what are the solutions?. This article presents results based on papers found in five knowledge bases. The systematic review resulted in 221 works-related which 21 were included, 93 excluded, and 107 considered repeated. The test results suggest that less than half of the evaluations consider traditional methods such as Heuristic Evaluation. The problems mentioned are related to navigation and interface elements visibility. Only 30% of the included papers indicate suggestions for solving found problems.