Measuring usability: preference vs. performance
Communications of the ACM
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Usability Engineering
Designing social presence of social actors in human computer interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dimensions of adaptivity in mobile systems: personality and people's attitudes
Proceedings of the 10th international conference on Intelligent user interfaces
NEmESys: neural emotion eliciting system
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Meta-analysis of correlations among usability measures
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personality and self reported mobile phone use
Computers in Human Behavior
Multimodal recognition of personality traits in social interactions
ICMI '08 Proceedings of the 10th international conference on Multimodal interfaces
Measuring personality from keyboard and mouse use
ECCE '08 Proceedings of the 15th European conference on Cognitive ergonomics: the ergonomics of cool interaction
Towards user psychological profile
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Information Systems Research
Journal on Computing and Cultural Heritage (JOCCH)
Exploring the Impact of Usefulness and Enjoyment on Mobile Service Acceptance: A Comparative Study
HICSS '11 Proceedings of the 2011 44th Hawaii International Conference on System Sciences
Towards a psychographic user model from mobile phone usage
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Who's Who with Big-Five: Analyzing and Classifying Personality Traits with Smartphones
ISWC '11 Proceedings of the 2011 15th Annual International Symposium on Wearable Computers
Interaction Design: Beyond Human - Computer Interaction
Interaction Design: Beyond Human - Computer Interaction
Barriers and bridges in the adoption of today's mobile phone contextual services
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
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We propose a conceptual model that explains the relationship between the users' personality profile and their satisfaction with basic mobile phone services (calls, messages, and simple GPRS/3G services). The model captures direct and indirect effects on satisfaction by means of two variables: actual mobile phone usage and perceived usability of the related services. We empirically validate the model with data gathered from 603 customers of a telecommunication operator, and find that: (1) extroversion, conscientiousness, and intellect have a significant impact on customer satisfaction—positively for the first two traits and negatively for the latter; (2) extroversion positively influences mobile phone usage; and (3) extroversion and conscientiousness positively influence the users' perceived usability of mobile services. Interestingly, usability has the strongest positive impact on satisfaction, whereas mobile phone usage has a negative impact on satisfaction. We discuss key findings of this model and propose several implications for the design of mobile phone services.