CAVEAT Exemplar: Participatory Design in aNon-Profit Volunteer Organisation
Computer Supported Cooperative Work
NetWORKers and their Activity in IntensionalNetworks
Computer Supported Cooperative Work
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Crossing Boundaries: A Case Study of Employee Blogging
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Corporate Blogging: Building community through persistent digital talk
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Charitable technologies: opportunities for collaborative computing in nonprofit fundraising
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Motivations for social networking at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
When social networks cross boundaries: a case study of workplace use of facebook and linkedin
Proceedings of the ACM 2009 international conference on Supporting group work
Bowling online: social networking and social capital within the organization
Proceedings of the fourth international conference on Communities and technologies
Homebrew databases: complexities of everyday information management in nonprofit organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Voluntweeters": self-organizing by digital volunteers in times of crisis
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
It takes a network to get dinner: designing location-based systems to address local food needs
Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Catalyst: triggering collective action with thresholds
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Creepy but inevitable?: the evolution of social networking
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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We present the results of a qualitative study of the use of social computing technologies by volunteer coordinators at nonprofit organizations. The work of volunteer coordinators is bridge-building work - bringing together numerous public constituencies as well as constituencies within their organizations. One might expect this class of work to be well supported by social software, some of which has been found to enable bridging social capital. However, we find that, in many ways, this class of technology fails to adequately support volunteer coordinators' bridge-building work. We discuss a number of strategies for bridge-building via social computing technologies, numerous challenges faced by volunteer coordinators in their use of these technologies, and opportunities for designing social software to better support bridge-building between organizations and the public.