Digital mobilization in disaster response: the work & self-organization of on-line pet advocates in response to hurricane sandy

Authors:
Joanne I. White;Leysia Palen;Kenneth M. Anderson
Affiliations:
University of Colorado, Boulder, CO, USA;University of Colorado, Boulder, CO, USA;University of Colorado, Boulder, CO, USA
Venue:
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Year:
2014

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Abstract

This ethnographic study of a Facebook Page founded on 28 October 2012 in anticipation of Hurricane Sandy's US landfall reveals how on-line pet advocates--a large but loosely organized social movement--mobilized their ad hoc discretionary activities to more cooperative, organized work to assist numerous displaced pets. The investigation shows how innovations around 'crossposting' to create a more persistent form of visual data management were important. It describes how these innovations produced an improvised case management system around which members of the pet-advocacy crowd could collectively work to help displaced pets. The paper connects to the CSCW and organizational science literature to consider how this emergent community articulated work and structured the mission of the Page.