Designs on dignity: perceptions of technology among the homeless
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Storied spaces: Cultural accounts of mobility, technology, and environmental knowing
International Journal of Human-Computer Studies
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Understanding technology choices and values through social class
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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My research examines the practical and social impact of technology on the urban homeless. To accomplish this, I have conducted interviews with the homeless to understand how technology-from mobile phones to bus passes-affects their lives. I have also conducted ethnographic fieldwork at care providers to understand how technology figures into the provision of care for the homeless. These formative studies have motivated the design of a set of information sharing services that aggregate information available in the community and provide it to the homeless via mobile phones. I will deploy this system to diverse set of homeless individuals to better understand how such technologies fit within the social and economic constraints of the homeless community. I expect my research to result in theoretical contributions and guidelines for designing for uncommon users, like the homeless.